Agentic AI is accelerating the evolution of ServiceNow services models
NewHFS Research and NewRocket study finds that human-heavy, labor-based ServiceNow services are collapsing under AI's speed and scale-demand for specialized, outcome-driven providers is surging. Traditional ServiceNow service delivery models are being reexamined as enterprises look to unlock more of the platform's AI-driven potential, according to a new report by HFS Researchin partnership with NewRocket. The […]