New EMA Research on ServiceOps Quantifies the Impact of AI, Automation, and Modular Integration across Industries
Survey of 204 IT leaders reveals that ServiceOps has evolved into a unified operational approach combining IT service, ITOps, and ESM with AI, automation, observability, and cross-team collaboration to align IT delivery with business value Enterprise Management Associates (EMA™), a leading IT research and consulting firm, has released a new report, “Redefining Modern Service Management: […]