New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next
Analysis of 9,100 Accounts and 160 Billion Data Points Reveals Six Usage Patterns That Determine Renewal and Expansion Outcomes Despite record spending on customer success, most SaaS companies are still losing ground on retention. A new study from SBI Growth Advisory and QuadSci uncovers the behavioral patterns behind those losses and shows how AI can […]