Gas, Electric and Combination Utilities Rebuild Customer Engagement as Brand Trust Fuels Recovery
LIVONIA, Mich., Jan. 07, 2026 (GLOBE NEWSWIRE) — After several years of uneven performance, residential gas, electric and combination utility customer engagement is firmly back on an upward trajectory. A new Cogent Syndicated report from Escalent finds that year-end customer engagement improved for the second consecutive year in 2025, signaling continued recovery from post-pandemic declines. […]