Forrester’s Total Experience Score: Most Financial Services Firms In Singapore Fail To Match Their Brand Promise With Their Customer Experience
Citibank, HSBC, and Raffles Health Insurance received the highest Total Experience Scores in the banking, investment, and health insurance sectors, respectively Forrester (Nasdaq: FORR) has released its inaugural Total Experience Score rankings for financial services firms in Singapore in 2025, revealing a wide disparity between how well banks, investment firms, and health insurers align their […]