Statement – The Minister of Finance and National Revenue and the Secretary of State (Canada Revenue Agency and Financial Institutions) respond to the Auditor General’s report: Canada Revenue Agency – contact centres
Canadians deserve timely, reliable, and accurate service from theCRA, and that's why we thank the Auditor General and their office for their important work on this report. In early September, we directed the CRA to implement a 100-day Service Improvement Plan designed to strengthen services, improve access, and reduce delays. It focuses on four key […]