New enhancement brings natural, on-brand voice conversations to the same AI agent customers already text and chat with-grounded in 19 years of SPLICE expertise and hundreds of millions of 1:1 interactions.
SPLICE Software, a leader in customer engagement solutions, today announced a major enhancement to Talk+, its 2-way text, chat and voice agent: full AI Voice, powered by the same knowledge, policies, and brand voices across messaging channels. The result is a single, unified agent that speaks naturally in your brand's tone and dialect, answers with context from your systems, and seamlessly continues conversations across text, chat, and voice-without losing history or intent.
“Our vision has always been simple: let customers choose the channel and still feel known, understood, and cared for,” said Tara Kelly, CEO of SPLICE Software. “With fully featured AI Voice in Talk+, brands get one agent that learns continuously, carries context across channels, and sounds like your brand-not a bot.”
What's New in Talk+ with AI Voice
— One brain, many channels – A single agent shares knowledge, conversation history, and policies across text, web chat, and voice for consistent experiences.
— Brand-trained Voice – Talk+ adopts on-brand tone, dialect, and terminology, reflecting the voice customers expect.
— Deep knowledge and policy grounding – Securely references your knowledge base, workflows, and compliance rules to answer accurately and take action.
— Real-time intent + action – Understands purpose, verifies identity (as required), triggers next best actions, and confirms outcomes-on the spot.
— Human-in-the-loop – Graceful escalation to live agents with full conversation transcript and customer context for continuity.
— Compliance by design – Opt-in/opt-out, data retention, and audit readiness built on SPLICE's 19-year heritage of enterprise-grade practices.
— Actionable analytics – Conversation insights, deflection, CSAT/NPS collection, and journey reporting you can measure and improve.
Built on Proven SPLICE Foundations
Talk+ with AI Voice extends SPLICE's long-standing strengths in regulated industries and its ecosystem of integrations, training data stewardship, and customer-approved best practices.
Early Use Cases
— Insurance: FNOL intake and updates, Quote Follow-up and Intake, Billing Reminders, Policy Changes, Claims Status Updates, and Document Collection.
— Retail & Home: Product inquiry, Appointment Scheduling, Delivery confirmations, post-purchase follow-ups, VIP Invitations and “Big Thank You” programs.
— Financial Services: Payment Reminders, Fraud checks, Appointment Prep, and Secure Balance/Transaction Confirmations.
— Healthcare: Appointment Scheduling and Prep, Care Plan Reminders, and Benefits Navigation.
To learn more contact PR@SPLICESoftware.com
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SOURCE SPLICE Software Inc
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