Bridgewater and Hillsborough, New Jersey – The Avalon at Bridgewater and Avalon at Hillsborough Assisted Living Residences, part of the Bridgeway Senior Healthcare family of senior living companies, are thrilled to announce that they have received the 2026 Customer Experience Award from Activated Insights, the leading provider of training, recruitment, retention, experience management, and recognition tools to improve and grow long-term and post-acute care organizations.
In addition to Activities, the Avalon at Bridgewater and the Avalon at Hillsborough Assisted Living Residences received the Activated Insights 2026 Customer Experience Award for the categories of Move-in Process, Overall Satisfaction, and Overall Customer Experience, among others – solidifying its position in the top echelon of care providers nationwide.
The Avalon at Bridgewater was recognized for outstanding performance in Activities, Communication, Dignity and Respect, Dining Service, Individual Needs, Move-In Process, Overall Satisfaction, Personal Care, Quality of Food, Recommend to Others, and Variety of Food/Menu Choices.
The Avalon at Hillsborough was recognized for outstanding performance in Activities, Cleanliness, Move-in Process, Overall Customer Experience, and Overall Satisfaction.
These awards solidify The Avalons’ position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate Bridgeway’s Avalon Assisted Living Residences for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, Chief Executive Officer of Activated Insights. “It’s wonderful to see the hard work that The Avalon at Bridgewater and The Avalon at Hillsborough are putting in to provide high-quality care – their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Customer Experience Award signifies that The Avalon Assisted Living Residences have consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
“Receiving this Customer Experience Award is an important affirmation of the compassion and dedication our teams bring to residents and families every day,” said Jessica Pelligrino Tsoukalas, Executive Vice President of Bridgeway Senior Healthcare. “At The Avalon at Bridgewater and The Avalon at Hillsborough, our mission has always been to care for people like family in communities that feel like home. Being recognized among the top providers nationwide reflects the extraordinary commitment of our staff and the trust families place in us.”
Throughout 2025, The Avalon at Bridgewater and The Avalon at Hillsborough engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. The Avalons used this feedback to drive continuous improvement in their care.
To find out more about the commitment Bridgeway’s Avalon Assisted Living Residences have to excellence, please visit www.BSHcare.com or call (908) 274-1090.
About Bridgeway Senior Healthcare
Family-owned and operated, Bridgeway Senior Healthcare has been a respected leader in the senior living healthcare community since 1981. In addition to the Avalon Assisted Living Residences, Bridgeway’s award-winning family of senior-focused companies include the Bridgeway Care and Rehabilitation Centers and Bridgeway Care at Home in-home therapy, providing an unparalleled, integrated Continuum of Care that sets the standard for improving the quality of life for seniors. To learn more about the Bridgeway Senior Healthcare family of companies, visit www.BSHCare.com.
About Activated Insights
Activated Insights, a Cressey & Company-backed firm, is a leading experience management and workforce enablement platform partnering with more than 16,000+ long-term and post-acute care providers across North America. The company helps organizations optimize every interaction with employees and those they serve through data-driven training, recruitment, retention, and experience management solutions. To learn more, visit ActivatedInsights.com.
Email: JPelligrino@BSHcare.com
Media Contact
Name
Avalon Assisted Living at Hillsborough
Contact name
Jessica Pelligrino Tsoukalas
Contact phone
(908) 900-0100
Contact address
393 Amwell Rd
City
Hillsborough Township
State
NJ
Zip
08844
Country
United States
Url
https://www.bshcare.com/
COMTEX_475622962/2759/2026-03-20T11:45:54