New enterprise-wide P&D softwaredramaticallyenhances customer visibility andhelpsitsdrivers earn more in less time.
Roadrunner (PINK: RRTS),thegreatest comeback in transportation history™, is ranked the #2 best U.S. LTL carrier inLogistics Management'snationwide survey of more than 3,000 shippers. Today, the company announced the accelerated rollout of its new enterprise-wide Pick-up & Delivery (P&D) software featuring advanced track-and-trace capabilities. This milestone positions Roadrunner as a best-in-class LTL carrier, eliminating one of the industry's biggest pain points.
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Roadrunner accelerates rollout of new Pick-up &; Delivery software featuring advanced track-and-trace capabilities.
In the early 2020s, Roadrunner struggled with nearly 30% missed pickups. Through strategic investments and operational enhancements, the company has reduced this ratio to under 0.5%, with the new software expected to nearly eradicate missed pickups entirely. These advancements accelerate Roadrunner's vault to the pole position as a best-in-class LTL carrier, setting a new standard for reliability and customer satisfaction in the industry.
“Roadrunner's comeback story proved that bold transformation is possible in LTL.That chapter is behind usnow. Today, we're building on our leadership indirectmetro-to-metro smart long haul andlaunchinga new era whereAI-poweredtechnology turns uncertainty into clarity andunpredictabilityinto certainty. Our ambition is not just to lead the category we created, but to become the most tech-forward carrier in the industry. That means more customers, in more markets, can trust Roadrunner as the bestnational carrierand it means shippers can move more freight, more reliably,with predictable delivery, faster, with real-time visibility and confidence aswe revolutionize what long-haul LTL can be.As a competitive athlete, I know the pressure and the responsibility,” said Nathalie de Champlain, Roadrunner's Chief Transformation Officer”and we are taking both seriously here at Roadrunner.”
David Rumpf, VP of Technology at the award-winning LTL carrier said”Roadrunner hasnow deployed its new Pick-up & Delivery (P&D) software acrossall ofits brick-and-mortar terminals, completing the rollout ahead of schedule. The platform integrates advanced track-and-trace capabilities and leverages AI-optimized route planning using the Traveling Salesman Problem (TSP) algorithm.”
Key innovations include:
— Real-time driver visibility: Customers can see exactly when shipments are picked up and delivered, with pilot markets offering live views of driver location, next stop, and estimated pickup or delivery times.
— Automated notifications: Text and email alerts with account-level subscription options keep shippers informed without manual follow-up.
— Advanced shipment tracking: Roadrunner's website now provides full tracking visibility across the entire delivery cycle.
— Self-service appointment scheduling (pilot): New tools let customers schedule deliveries directly-part of a broader strategy to expand customer-controlled self-service features and functionality.
— Industry-first API leadership: Building on its early adoption of the NMFTA eBOL 2.1 standard (now powering 20% of all BOL API traffic), Roadrunner has introduced a new pickup API standard. The company is also piloting freight profile APIs that will provide customers with preliminary visibility into freight charges ahead of similar initiatives currently being designed by NMFTA's LTL digital council framework.
Tomasz Jamroz, Roadrunner's President and COO said, “Our investments and now rolled-out toolsenable Roadrunner's owner-operatordriver-partnersto make more money in less time with lower fuel costs-benefits that directly translate into faster, more reliable, and more cost-efficient service forthe shippers.”
“Our customers should now expect real-time heads-up notifications and precise timing of pending pick-ups – functionality previously only known from rideshare platforms. Further augmented by track-and-trace capabilities that consumers have come to expect from leading e-commerce and home-delivery marketplaces, andcombiningwith the virtual elimination of missed pick-ups, we are introducing the LTL industry to a new frontier of expectations. Just ask any shipper what that's worth to them,”addedJamroz.
“This new suite of tools and service enhancements aligns with Roadrunner attaining champion brand status. It's a pinnacle of successfor theformer underdog and challenger brand. It's a game-changer for us and for the industry. We're no longer following; starting today, we're setting the strategic vector for the entire LTL sector and redefining what it means to be a best-in-class, gold-standard carrier,” concluded de Champlain.
Commitment to Service Excellence and Innovation
Since 2020, Roadrunner has prioritized on-time delivery and superior service quality. The company is proud to have built one of the industry's most reliable networks, consistently achieving on-time performance and expedited service that exceeds customer expectations.In 2025,Roadrunner was ranked #2 nationally in the 42nd annual Quest for Quality Awards, the logistics industry's most respected benchmark for customer satisfaction. The recognition, awarded byLogistics Managementmagazine, underscores Roadrunner's reputation as one of the most reliable and most customer-centric less-than-truckload (LTL) carriers in North America and marks another milestone in its dramatic rise to excellence.A year earlier,Roadrunner achieved the highest jump in Net Promoter Score (NPS) and Customer Value Index score of any company as ranked by Mastio, the industry's most recognizable operational audit and reputation survey. Roadrunner is rankedas one ofAmerica'sMost TrustworthyCompaniesbyNewsweek Magazine.
About Roadrunner
Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide LTL carrier in the United States. With nationwide presence, service into Canada and Mexico, and terminals across 40+ metro markets, the company's Smart Network™ is the preferred choice for shippers looking to move freight quickly and reliably. With Driver Teams executing Over-the-Road (OTR) moves and no freight moving on rail, their customers enjoy industry-leading transit times. The award-winning operations platform is fueled by AI and ML technology, assuring integrity of custodial controls of freight and real-time tracking and visibility. Direct routingeliminatesthe need for rehandles and freight handovers and hence reduces the risk of loss or damage.
More than 1,000 driversleveragethe Roadrunner Smart Network™ to empower their businesses and are fiscally motivated to deliver freight on time, intact, and damage free. (PINK: RRTS)
To learn more about shipping with Roadrunner:https://www.roadrunnerLTL.com
Explore careers in sales, operations, and technology at Roadrunner:https://www.shiproadrunnerfreight.com/careers/work-with-us/
To drive for Roadrunner as Owner Operators and Teams: https://run4roadrunner.com/
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