Mopec, a longstanding leader in laboratory and pathology innovation, today announces the launch of itsMopec Certified Serviceprogram, offering extended warranty, service contracts, and annual preventative maintenance plans to ensure optimal performance, reliability, and safety for its customers' equipment.
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Enabling Peak Performance for Pathology EquipmentWith more than 30 years of experience in pathology, specimen tracking, and safety, Mopec recognizes that even high-quality equipment can benefit from regular, professional care. The new service offerings are designed to support laboratories, hospitals, universities, and other institutions to reduce downtime, avoid unexpected repairs, and extend the usable life of essential equipment.
Key Features of Mopec Certified Service include:
Extended WarrantyCustomers now have the option to extend coverage on their existing warranty (either at the time of purchase or while the original warranty is still active). This extended warranty covers defect repairs and replacements, giving labs peace of mind beyond the standard warranty period.
Full-Service ContractsFor those seeking more comprehensive ongoing support, Mopec offers full-service contracts that include:
— Annual Planned Maintenance (PM) visits: eachcovered system is thoroughly tested, calibrated, and verified according to Mopec's specifications across key areas of focus.
— On-site repairs, parts, and labor for issues arising after the PM.
— Technical support, response time guarantees, and priority service depending on service tier.
Tiered Service Plans (Gold, Silver, Bronze)To meet varying needs and budgets, Mopec provides three service levels:
— Gold:Maximum protection, including unlimited on-site service visits, 24×7 technical support, included travel/parts, fast response time.
— Silver:Balanced support with multiple on-site service visits per year, parts included, annual PM visit, business-hours technical support.
— Bronze: Essential maintenance support with fewer site visits, business-hours support, and the same annual PM visit to maintain standard performance levels.
Planned Maintenance & On-Demand Service
— The Planned Maintenance agreement ensures eachcovered system is tested, calibrated, and verified per Mopec's stringent specificationsand key areas, helping identify wear or issues before they cause breakdowns.
— On-Demand Service is available for urgent repairs or one-time maintenance without contracting for full service. Parts, travel, and labor are billed separately under this option.
Why This MattersLaboratory operations are high-stakes, and equipment failure can lead to delays, increased costs, or worse. By investing in Mopec Certified Service, organizations can:
— Reduce the risk of unexpected downtime
— Improve reliability of specimen tracking and safety
— Stretch the value of their equipment investment through longer service life
— Ensure compliance with performance and safety standards
“We believe that providing exceptional equipment is only part of the job. Ensuring it remains reliable, safe, and accurate throughout its lifecycle is equally critical,” said Francis X.Dirksmeier, CEO at Mopec Group. “With Mopec Certified Service, customers don't just get products, but ongoing partnership and peace of mind.”
Availability & ContactMopec Certified Service, Extended Warranty, and Preventative Maintenance are effective immediately. To get started, customers may request more information, quotes, or service via:
— Phone: 800-362-8491
— Email: service@mopec.com
— Online: VisitMopec's Service page atwww.mopec.com/service
About Mopec GroupMopec Group, headquartered in Madison Heights, Michigan, is a vertically integrated, branded supplier and manufacturer of high-quality anatomic and forensic pathology equipment, technology, consumable products, and services. Founded in 1992, Mopec Group differentiates itself through its innovation, engineering excellence, and outcome-focused mindset. Mopec Group is elevating pathology with complete solutions for labs in hospitals, universities, morgues, and beyond. For more information, visitwww.mopecgroup.comandwww.mopec.com.
Media Contact:
Jeff PembertonVice President of Marketing & Commercial Strategyjpemberton@Mopec.como. 248.284.0871 | c. 810.300.2157
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SOURCE Mopec
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