Company Accelerates Growth with Industry-Leading Customer Experience Team Alongside Robins' Appointment
Level Legal, the Dallas-based concierge forensics,eDiscovery, managed review, and consulting company, announced today two important changes to accelerate innovation and deliver delight to legal industry customers: the appointment of Jon Robins as Chief Technology Officer and VP of eDiscovery, and the creation of a new, dedicated Customer Experience team.
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Robins joins Level Legal with almost two decades of experience in the industry, including serving as the National Director of eDiscovery Operations at Ricoh and the Director of Client Services for the computer forensics and litigation consulting firm HRSR Consultants. He will spearhead the company's technology initiatives-driving software development, AI offerings, and eDiscovery operations.
“Jon Robins is one of the most talented and resourceful people in the eDiscovery industry,” said Level Legal CEO Joey Seeber. “His leadership will accelerate the implementation of our vision to deliver a customer experience unlike anything in the industry. He is already surprising our customers with delightful experiences that create value and give them peace of mind.”
Driving Innovation with Bespoke Solutions
Leveraging his technical expertise, Robins and his team will work closely with customers to help them spend less time navigating complex data problems and more time practicing law. This includes creating custom solutions to complex eDiscovery issues, building an integrated portal for eDiscovery workspaces, and maximizing the value of AI through the bespoke use of tools.
“We are thinking about the customer experience with everything we do,” said Robins. “I am excited to work alongside the industry leaders at Level Legal to leverage new technology and create innovative and delightful experiences for our customers.”
Elevating the Customer Experience
In addition to Robins's appointment, Level Legal launched a new, dedicated CustomerExperience team, designed to set a new industry standard for concierge-level service in forensics, eDiscovery, and managed review. Recognizing a growing need for a consultative, hospitality-driven approach, Level Legal built this team to provide an even higher level of service to existing partners and bring the same experience to new customers.
Matt Mahon, Level Legal's VP of Customer Experience, leads the Customer Experience team. Daniel Bonner, Capri Miller, and Greg Moreman, all lawyers by training, join Mahon's team as customer partners. Collectively, these professionals have nearly forty years of experience delighting customers as part of the Level Legal team.
About Level Legal
Level Legal is making legal human. The Dallas-based forensics, eDiscovery, managed review, and consulting company delights law firms and corporations through industry-best customer service that excels in dependability. This concierge approach to outsourced legal services delivers peace of mind. For more information, visit levellegal.com.
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Jennifer JohnstonSenior Account ManagerPlat4ormjennifer@plat4orm.com
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SOURCE Level Legal
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