Developed in Collaboration with Accessibility Experts,First-of-their-kind Kiosks Set New Standard for Inclusive Design
A new series of “Gen 2 Self-Ordering Kiosks” – purpose-built for users with vision, mobility and hearing disabilities – has been unveiled by digital display leader LG Electronics USA. Developed with feedback from noted accessibility consultantTech for All(TFA), these first-of-their-kind B2B kiosks mark another step forward in LG's ongoing commitment to create a “Better Life for All.”
The announcement comes as the country commemorates the 35th anniversary of the Americans with Disabilities Act (ADA), a historic milestone in advancing the rights of people with disabilities. LG's new Gen 2 kiosks reflect the spirit of the ADA by going beyond compliance to deliver technology that is genuinely inclusive and empowering, according to Peter Kim, B2B Strategic Alliance Team Leader at LG Electronics USA.
“Technology should empower everyone,” said Kim. “By collaborating with Tech for All and working alongside people with disabilities throughout testing and development, accessibility isn't treated as an add-on – it's embedded in the DNA of these kiosks.”
Unlike many kiosks retrofitted to meet accessibility standards, LG's Gen 2 kiosks (KC3P-M series) were designed intentionally with inclusion at their core. TFA started working with LG in April 2024, collaborating from initial design sketches through prototyping, avoiding costly late-stage hardware changes.
The Gen 2 Self-Ordering Kiosks are available in 22- and 27-inch screens, with high-brightness, low-reflectivity displays designed for visibility in diverse lighting conditions. They support both portrait and landscape modes, and are offered in three hardware versions: countertop, fixed-height pedestal, and motorized height-adjustable pedestal. The adjustable option especially benefits wheelchair users and people of varying heights, allowing comfortable, independent use.
Built to accommodate a wide range of accessibility needs, LG's kiosks support a variety of assistive hardware and peripherals. These include advanced assistive technologies such as Vispero's JAWS® for Kiosk screen reader for audio navigation, Storm Interface's tactile AudioNav™ keypads (6- and 9-key layouts) and SoundHound AI's voice interface for hands-free commands. The kiosks also support Epson receipt printers and modular barcode/QR scanners, while a webcam accessory is in development to expand functionality.
Building on this foundation, the kiosk suite offers platform flexibility across diverse sectors and applications, including compatibility with Kokomo 24/7® for health and safety management in education and clinical settings. Their modular, accessible design fits retail, transit, healthcare and hospitality environments.
“Getting the accessibility in early is key. It's very hard to go back and fix things,” said TFA's Systems Accessibility Director Michael O'Hare. “It's hard enough on a digital platform, but it's very difficult on hardware…if you get something wrong, you've got to re-engineer it. That early engagement was key for this project.”
For more information on LG's Gen 2 Self-Ordering Kiosks, click here. For high-resolution images, click here.
About LG Electronics USALG Electronics USA's B2B division provides award-winning technology solutions to commercial display customers in the U.S. lodging and hospitality, digital signage, systems integration, healthcare, education, government and industrial markets. LG Electronics USA Inc. is the North American subsidiary of LG Electronics Inc., a leading smart life solutions company with annual global revenues of more than $60 billion. For more information, please visit www.LGSolutions.com. Stay up to date with @LGforBusinessUSA on LinkedIn, Instagram, Facebook and YouTube.
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SOURCE LG Electronics USA
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