A No Surprises Act Journey That Combines Powerful RCM & Managed Care Strategies
North American Partners in Anesthesia(NAPA), the nation's leading single-specialty anesthesia management company, continues to set the standard in navigating the complexities of the No Surprises Act (NSA). By leveraging its deep expertise in anesthesia billing, payor negotiations, and regulatory compliance, NAPA has achieved industry-leading success rates in Independent Dispute Resolution (IDR) cases-reinforcing its commitment to patient-centered care while advocating for fair reimbursement for anesthesia clinicians.
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NAPA is strongly supportive of in-network relationships with payors and works proactively to establish those arrangements. However, when an in-network status is not an option, NAPA's NSA services are designed to ensure appropriate reimbursement for the care provided to patients. Supported by a high-performing Revenue Cycle Management (RCM) team and a deeply integrated Managed Care approach, NAPA protects patients from surprise medical bills while ensuring that anesthesia clinicians receive appropriate, timely compensation.
NAPA's Comprehensive Approach to NSA Compliance
After the NSA took effect in January 2022, NAPA implemented best-in-class billing transparency practices and payor negotiation strategies that adhere to federal guidelines and minimize financial burdens for patients.
NAPA's success in NSA compliance is driven by its strategic, end-to-end process, including:
— Comprehensive Billing Transparency- Advanced patient communication tools and billing practices that align with NSA requirements to provide financial clarity and reduce confusion.
— Payor Negotiation Expertise- Decades of experience negotiating in-network contracts that protect clinician compensation and mitigate administrative complexity.
— IDR Mastery- A strong track record of securing favorable payment outcomes through a disciplined, data-driven arbitration process.
— Dedicated Advocacy Team- A specialized team that monitors regulatory updates and refines operational best practices, while also advocating on behalf of patients when payors fail to comply with statutory protections under the NSA. NAPA's advocacy ensures that patients receive the financial protections intended under the law and helps hold payors accountable when those obligations are not met.
“From the beginning, we understood the complexity of the No Surprises Act and the critical role we needed to play,” said Lynn Van Houten, Senior Vice President of Revenue Cycle Management at NAPA. “We saw the NSA not as a hurdle, but as a chance to lead with purpose. Our success in the IDR process is a direct result of that focus and a reflection of our unwavering commitment to fairness, transparency, and high-quality patient care.”
Industry-Leading Success in NSA Dispute ResolutionNAPA has consistently delivered exceptional results in the IDR process, establishing itself as a leader in defending anesthesia services against inadequate payor reimbursements.
Key outcomes include:
— Approximately 90% success rate for disputes that reached full NSA determination
— Approximately 91% success rate for claims resolved through final determinations
— At least 96% of claims awarded additional reimbursement above the payor's initial offer, including many cases where NAPA did not technically prevail, but still achieved a more favorable financial outcome
“These results reflect NAPA's commitment to standing up for fair and equitable anesthesia reimbursement as we safeguard patients' access to high-quality care,” said Christina Midcap, Vice President of Payor Contracting at NAPA. “Our deep understanding of the NSA dispute resolution process, combined with strategic operational execution, has enabled NAPA to consistently secure better outcomes for our anesthesia clinicians and the patients that they serve.”
About North American Partners in AnesthesiaAs a clinician-led organization, North American Partners in Anesthesia (NAPA) is redefining healthcare, delivering unsurpassed excellence to its partners and patients every day. NAPA has grown to become the nation's single-specialty leader in anesthesia. Our nearly 5,000 clinicians serve more than 2 million patients annually at nearly 400 healthcare facilities in 23 states. For more information, please visit NAPAanesthesia.com.
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SOURCE North American Partners in Anesthesia
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