The digital experience will deepen patient relationships with health systems by connecting them to tailored health education, programs and high-quality hybrid care
Ovatient, a virtual-first healthcare delivery company co-founded by The MetroHealth System in Ohio and MUSC Health in South Carolina, announced today the launch of MyCare Anywhere, an omni-channel patient engagement experience powered by League. League is the leading healthcare consumer experience (CX) platform best known for using data and AI to drive health engagement.
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MyCare Anywhere is designed to strengthen patients' connections to health systems and the providers they trust. Available on desktop and mobile-including iOS and Android devices-MyCare Anywhere is EMR-integrated to offer hyper-personalized virtual care, expert health content, and self-guided health journeys.It will initially be available to patients throughout Northeast Ohio through Ovatient's partnership with MetroHealth.
With this new digital experience, Ovatient is going beyond the “digital-front door” to create a proprietary, new Digital Health Home™ that connects patients to care that is tailored to them, easy-to-access and integrated with the health system they know and trust.
“MyCare Anywhere represents the next step in the evolution of Ovatient's unique virtual-first care model that empowers patients to own their care journeys with the health system partners they trust,” said Ovatient Founder and CEO Michael Dalton. “With MyCare Anywhere, there is no wrong door when navigating your care. We are drawing upon League's deep experience developing solutions for trusted organizations across the health system to reach new levels of person-centered, hybrid care solutions for health systems and patients.”
MyCare Anywhere is built on League's industry-leading healthcare CX platform, where patients will receive a best-in-class, hyper-personalized experience. Healthcare organizations such as Highmark Health, Manulife, Medibank, and SCAN trust the League platform to serve more than 40 million people around the world.
The highly curated and white-labeled experience will include the following:
— Live chat with patient access center and pharmacy teams
— Appointment booking
— Mood, sleep, and stress tracking
— Personalized health education programming that leverages best-in-class clinical content in combination with MetroHealth's award-winning Be SimplyWell
— Virtual care visits (primary and on-demand urgent care as well as integrated behavioral health)
— Access to lab and imaging results
— Medication and pharmacy information
— Billing information
“By creating a central, personalized homebase for patients, Ovatient's MyCare Anywhere solves some of the most common barriers to navigating and accessing care. The experience ultimately empowers people with data, allowing them to make more informed decisions and take control of their health; and that's a goal that Ovatient and League proudly share,” said Michael Serbinis, Founder & CEO of League.
Empowering patients to own their care journeys is at the core of Ovatient's virtual-first care delivery model, which includes virtual primary care, urgent care, and integrated behavioral health – all EMR-integrated with patients' existing care journeys so they stay connected to high-quality, longitudinal care at home, at work or on the go.
MyCare Anywhere will be rolled out beginning this week in partnership with The MetroHealth System. MetroHealth serves more than 300,000 people throughout Northeast Ohio.
“We are proud to be the first health system to offerMyCare Anywhere to our diverse patient population and the employers in our Skyway network who have entrusted their employees to our care. For many of our patients, things like busy work schedules and lack of access to reliable transportation can make accessing in-person care very difficult. MyCare Anywhere helps give our patients more options to manage their care, including virtual care services, while sharing personalized health recommendations, promoting preventative health actions, and driving behavioral change,” said Nabil Chehade, MD, Senior Executive Vice President, Chief Clinical Transformation, Innovation and Strategy Officer at The MetroHealth System.
About OvatientOvatient is a virtual-first healthcare company that puts a person – not just a patient – at the center of how they receive care and improve their health. Ovatient's team of dedicated virtual providers and care team members work closely with health system partners to provide patients with connected, coordinated and convenient virtual care. Ovatient integrates with hospital system and patient medical records via Epic and MyChart, providing a more meaningful, personalized patient experience that empowers care teams with nearly real-time data. Ovatient was formed through a partnership between The MetroHealth System in Cleveland, Ohio and MUSC Health in Charleston, S.C., in October 2022.
About LeagueFounded in 2014, Leagueis the leading healthcare consumer experience platform, reaching more than 40 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League's platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare's most trusted brands, including Highmark Health, Manulife, Medibank, and SCAN.
About MetroHealthFounded in 1837, MetroHealth is leading the way to a healthier you and a healthier community through service, teaching, discovery, and teamwork. Cuyahoga County's public, safety-net hospital system, MetroHealth meets people where they are, providing care through five hospitals, four emergency departments and more than 20 health centers. Each day, our nearly 9,000 employees focus on providing our community with equitable healthcare – through patient-focused research, access to care, and support services – that seeks to eradicate health disparities rooted in systematic barriers. For more information, visit metrohealth.org.
Ovatient Media ContactsJamie CarracherDirector, Marketing & Communicationsjcarracher@ovatient.com
League Media ContactsRebecca OrellanaVP Marketing & Communicationspress@league.com
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