Blackbaud Announces 2025 First Quarter Results

Company ReiteratesFY 2025 Financial Guidance

Blackbaud (NASDAQ: BLKB), the leading provider of software for powering social impact, today announced financial results for its first quarter ended March 31, 2025.

“Our strong first quarter results are a testament to our continued execution against our strategic initiatives to drive long-term profitable growth,” said Mike Gianoni, president, CEO and vice chairman of the board of directors, Blackbaud. “Financially, we grew the top line on an organic basis, while making substantial progress towards improved profitability and returning capital through stock repurchases. Blackbaud is a much stronger company than it was just one year ago and remains the clear leader in the social impact software market. Our solid first quarter gives me confidence that Blackbaud is well positioned for 2025 and beyond as we aim to be a Rule of 45 company by 2030.”

First Quarter 2025 Results Compared to First Quarter 2024 Results:

— GAAP total revenue was $270.7 million, down 3.1% (driven by divestiture of EVERFI) and non-GAAP organic revenue increased 5.8%.

— GAAP recurring revenue was $264.1 million, down 2.8% (driven by divestiture of EVERFI) and represented 97.6% of total revenue. Non-GAAP organic recurring revenue increased 5.8%.

— GAAP income from operations was $20.4 million, with GAAP operating margin of 7.5%, an increase of 370 basis points.

— Non-GAAP income from operations was $77.5 million, with non-GAAP operating margin of 28.6%, an increase of 270 basis points.

— GAAP net income was $4.9 million, with GAAP diluted earnings per share of $0.10, unchanged from prior year.

— Non-GAAP net income was $47.3 million, with non-GAAP diluted earnings per share of $0.96, up $0.03 per share.

— Non-GAAP adjusted EBITDA was $92.8 million, up $3.9 million, with non-GAAP adjusted EBITDA margin of 34.3%, an increase of 250 basis points.

— GAAP net cash provided by operating activities was $1.4 million, a decrease of $63.2 million, with GAAP operating cash flow margin of 0.5%, a decrease of 2,260 basis points (driven primarily by one-time or unusual items discussed below).

— Non-GAAP free cash flow was $(12.3) million, a decrease of $63.6 million, with non-GAAP free cash flow margin of (4.5)%, a decrease of 2,290 basis points (driven primarily by one-time or unusual items discussed below).

— Non-GAAP adjusted free cash flow was $(11.4) million, a decrease of $64.7 million, with non-GAAP adjusted free cash flow margin of (4.2)%, a decrease of 2,330 basis points (driven primarily by one-time or unusual items discussed below).

“I'm pleased with our first quarter financial performance to start the year,” said Tony Boor, executive vice president and CFO, Blackbaud. “When backing out the divested EVERFI contribution in Q1 last year, non-GAAP organic revenue grew 5.8%. Non-GAAP adjusted EBITDA margin in the quarter was 34.3%, a 250 basis points increase year over year. We repurchased approximately 4% of common stock outstanding in the quarter, and free cash flow performance was in line with expectations, with the year-over-year decline driven by the previously discussed Washington D.C. lease cash release payment, increased interest expense, and fluctuations in the timing of vendor payments. We remain committed to delivering an attractive financial investment balanced between top-line growth, profitability and cash flow, all of which are supported by our proven operating plan.”

An explanation of all non-GAAP financial measures referenced in this press release, including the Rule of 40, is included below under the heading “Non-GAAP Financial Measures.” A reconciliation of the company's non-GAAP financial measures to their most directly comparable GAAP measures has been provided in the financial statement tables included below in this press release.

Recent Company Highlights

— Blackbaud supported customers who raised millions of dollars for ongoing disaster relief and wildfire recovery efforts in Los Angeles, from nonprofits providing critical services to companies engaging their employees in matching gift programs.

— At its YourCause® Corporate Social Impact Summit in Dallas, Blackbaud showcased its latest innovation for corporate impact, including how YourCause is integrating AI, transforming the giving process, helping companies unleash generosity, and revolutionizing corporate social impact reporting.

— Blackbaud announced the launch of Blackbaud Integrated Payments, an expanded payment solution that will extend payment processing capability to third-party software providers and expedite giving from Blackbaud's corporate customers and their employees to nonprofits.

— The company continued its global roll out of Blackbaud Donation Forms, launching Optimized Donation Forms for Blackbaud Raiser's Edge NXT® users in Canada.

— The Blackbaud Institute released insights on 2024 Trends in Giving, revealing that charitable giving last year neared an all-time high, bringing giving totals back near pandemic-era highs.

— Blackbaud opened nominations for the 2025 Blackbaud Impact Awards, which will once again celebrate organizations and people achieving incredible results with Blackbaud software; award recipients will be recognized at bbcon 2025, taking place October 6-8 this year in Philadelphia.

Visit www.blackbaud.com/newsroomfor more information about Blackbaud's recent highlights.

Financial Outlook Blackbaud today reaffirmed its 2025 full year financial guidance:

— GAAP revenue of $1.115 billion to $1.125 billion

— Organic revenue growth at constant currency of 4.5% to 5.4%

— Non-GAAP adjusted EBITDA margin of 34.9% to 35.9%

— Non-GAAP earnings per share of $4.16 to $4.35

— Non-GAAP adjusted free cash flow of $185 million to $195 million

Included in its 2025 full year financial guidance are the following updated assumptions:

— Non-GAAP annualized effective tax rate is expected to be approximately 24.5%

— Interest expense for the year is expected to be approximately $65 million to $69 million

— Fully diluted shares for the year are expected to be approximately 48.5 million to 49.5 million

— Capital expenditures for the year are expected to be approximately $55 million to $65 million, including approximately $50 million to $60 million of capitalized software development costs

Blackbaud has not reconciled forward-looking full-year non-GAAP financial measures contained in this news release to their most directly comparable GAAP measures, as permitted by Item 10(e)(1)(i)(B) of Regulation S-K. Such reconciliations would require unreasonable efforts at this time to estimate and quantify with a reasonable degree of certainty various necessary GAAP components, including for example those related to compensation, acquisition transactions and integration, tax items or others that may arise during the year. These components and other factors could materially impact the amount of the future directly comparable GAAP measures, which may differ significantly from their non-GAAP counterparts.

In order to provide a meaningful basis for comparison, Blackbaud uses non-GAAP adjusted free cash flow in analyzing its operating performance. Non-GAAP adjusted free cash flow is defined as operating cash flow less capital expenditures, including costs required to be capitalized for software development, capital expenditures for property and equipment, plus cash outflows related to the previously disclosed Security Incident discovered in May 2020 (the “Security Incident”). Total costs related to the Security Incident exceeded the limit of our insurance coverage during the first quarter of 2022. In line with the company's policy, all associated costs due to third-party service providers and consultants, including legal fees, are expensed as incurred. Please refer to the section below titled “Non-GAAP Financial Measures” for more information on Blackbaud's use of non-GAAP financial measures.

Stock Repurchase Program As of March31, 2025, Blackbaud had approximately $545 million remaining under its common stock repurchase program that was expanded, replenished and reauthorized in July 2024.

Reclassifications Our revenue from “recurring” and “one-time services and other” have been combined within “revenue” beginning in 2025 due to the immateriality of our one-time services and other revenue. In order to provide comparability between periods presented, our “recurring” and “one-time services and other” revenue lines have been combined within “revenue” in the previously reported consolidated statements of comprehensive income to conform to the presentation of the current period. Similarly, “cost of recurring” and “cost of one-time services and other” have been combined within “cost of revenue” in the previously reported consolidated statements of comprehensive income to conform to the presentation of the current period.

Conference Call Details What: Blackbaud's 2025 First Quarter Conference Call When: April 30, 2025 Time: 8:00 a.m. (Eastern Time) Live Call: 1-877-407-3088 (US/Canada) Webcast: Blackbaud's Investor Relations Webpage

About Blackbaud Blackbaud (NASDAQ: BLKB) is the leading software provider exclusively dedicated to powering social impact. Serving the nonprofit and education sectors, companies committed to social responsibility and individual change makers, Blackbaud's essential software is built to accelerate impact in fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management. With millions of users and over $100 billion raised, granted or managed through Blackbaud platforms every year, Blackbaud's solutions are unleashing the potential of the people and organizations who change the world. Blackbaud has been named to Newsweek's list of America's Most Responsible Companies, Quartz's list of Best Companies for Remote Workers and Forbes' list of America's Best Employers. A remote-first company, Blackbaud has operations in the United States, Australia, Canada, Costa Rica, India and the United Kingdom, supporting users in 100+ countries. Learn more at www.blackbaud.com, or follow us onX/Twitter, LinkedIn, Instagram, and Facebook.

Investor Contact IR@blackbaud.com

Media Contact media@blackbaud.com

Forward-Looking Statements Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including, but not limited to, statements regarding the predictability of our financial condition and results of operations. These statements involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: management of integration of acquired companies; uncertainty regarding increased business and renewals from existing customers; a shifting revenue mix that may impact gross margin; continued success in sales growth; cybersecurity and data protection risks and related liabilities; potential litigation involving us; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC's website at www.sec.govor upon request from Blackbaud's investor relations department. Blackbaud assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

Trademarks All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

Non-GAAP Financial Measures Blackbaud has provided in this release financial information that has not been prepared in accordance with GAAP. Blackbaud uses non-GAAP financial measures internally in analyzing its operational performance. Accordingly, Blackbaud believes these non-GAAP measures are useful to investors, as a supplement to GAAP measures, in evaluating its ongoing operational performance and trends and in comparing its financial results from period-to-period with other companies in Blackbaud's industry, many of which present similar non-GAAP financial measures to investors. However, these non-GAAP financial measures may not be completely comparable to similarly titled measures of other companies due to potential differences in the exact method of calculation between companies.

The non-GAAP financial measures discussed above exclude the impact of certain transactions that Blackbaud believes are not directly related to its operating performance in any particular period, but are for its long-term benefit over multiple periods. Blackbaud believes these non-GAAP financial measures reflect its ongoing business in a manner that allows for meaningful period-to-period comparisons and analysis of trends in its business.

While Blackbaud believes these non-GAAP measures provide useful supplemental information, non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliations of these non-GAAP measures to their most directly comparable GAAP financial measures.

Non-GAAP free cash flow is defined as operating cash flow less capital expenditures, including costs required to be capitalized for software development, and capital expenditures for property and equipment. In addition, and in order to provide a meaningful basis for comparison, Blackbaud also uses non-GAAP adjusted free cash flow in analyzing its operating performance. Non-GAAP adjusted free cash flow is defined as operating cash flow less capital expenditures, including costs required to be capitalized for software development, and capital expenditures for property and equipment, plus cash outflows related to the Security Incident. Blackbaud believes non-GAAP free cash flow and non-GAAP adjusted free cash flow provide useful measures of the company's operating performance. Non-GAAP free cash flow and Non-GAAP adjusted free cash flow are not intended to represent and should not be viewed as the amount of residual cash flow available for discretionary expenditures.

In addition, Blackbaud uses non-GAAP organic revenue growth, non-GAAP organic revenue growth on a constant currency basis, non-GAAP organic recurring revenue growth and non-GAAP organic recurring revenue growth on a constant currency basis, in analyzing its operating performance. Blackbaud believes that these non-GAAP measures are useful to investors, as a supplement to GAAP measures, for evaluating the periodic growth of its business on a consistent basis. Each of these measures excludes incremental acquisition-related revenue attributable to companies, if any, acquired in the current fiscal year. For companies acquired in the immediately preceding fiscal year, each of these measures reflects presentation of full-year incremental non-GAAP revenue derived from such companies as if they were combined throughout the prior period. In addition, each of these measures excludes prior period revenue associated with divested businesses. The exclusion of the prior period revenue is to present the results of the divested businesses within the results of the combined company for the same period of time in both the prior and current periods. Blackbaud believes this presentation provides a more comparable representation of its current business' organic revenue growth and revenue run-rate.

Rule of 40 is defined as non-GAAP organic revenue growth plus non-GAAP adjusted EBITDA margin. Non-GAAP adjusted EBITDA is defined as GAAP net income plus interest, net; income tax provision (benefit); depreciation; amortization of intangible assets from business combinations; amortization of software development costs; stock-based compensation; employee severance; acquisition and disposition-related costs; Security Incident-related costs; and impairment and disposition charges.

Blackbaud, Inc.Consolidated Balance Sheets(Unaudited)(dollars in thousands, except per share amounts) March 31, December 31, 2025 2024AssetsCurrent assets:Cash and cash equivalents $ 37,243 $ 67,628Restricted cash 419,400 741,884Accounts receivable, net of allowance of $5,660 and $5,228 at March31, 2025 and 78,105 83,539December31, 2024, respectivelyCustomer funds receivable 4,522 1,970Prepaid expenses and other current assets 88,182 81,287Total current assets 627,452 976,308Property and equipment, net 85,031 91,926Operating lease right-of-use assets 1,725 26,554Software development costs, net 150,113 148,319Goodwill 1,054,290 1,052,506Intangible assets, net 126,338 132,881Other assets 57,270 67,221Total assets $ 2,102,219 $ 2,495,715Liabilities and stockholders' equityCurrent liabilities:Trade accounts payable $ 46,435 $ 50,810Accrued expenses and other current liabilities 45,124 75,543Due to customers 422,780 742,340Debt, current portion 23,350 23,875Deferred revenue, current portion 326,209 359,529Total current liabilities 863,898 1,252,097Debt, net of current portion 1,182,343 1,051,110Deferred tax liability 9,604 9,518Deferred revenue, net of current portion 6,033 2,015Operating lease liabilities, net of current portion 2,395 34,186Other liabilities 4,771 4,796Total liabilities 2,069,044 2,353,722Commitments and contingenciesStockholders' equity:Preferred stock; 20,000,000 shares authorized, none outstanding – -Common stock, $0.001 par value; 180,000,000 shares authorized, 72,258,301 and 72 7170,943,373 shares issued at March31, 2025 and December31, 2024, respectively;48,515,315 and 49,245,588 shares outstanding at March31, 2025 and December31, 2024,respectivelyAdditional paid-in capital 1,319,562 1,291,442Treasury stock, at cost; 23,742,986 and 21,697,785 shares at March31, 2025 and (1,198,721) (1,060,348)December31, 2024, respectivelyAccumulated other comprehensive loss (8,302) (4,869)Accumulated deficit (79,436) (84,303)Total stockholders' equity 33,175 141,993Total liabilities and stockholders' equity $ 2,102,219 $ 2,495,715Blackbaud, Inc.Consolidated Statements of Comprehensive Income(Unaudited)(dollars in thousands, except per share amounts) Three months ended March 31, 2025 2024Revenue $ 270,661 $ 279,250Cost of revenue 114,815 126,206Gross profit 155,846 153,044Operating expensesSales, marketing and customer success 44,644 50,865Research and development 33,559 42,802General and administrative 56,679 47,754Amortization of intangible assets 534 904Total operating expenses 135,416 142,325Income from operations 20,430 10,719Interest expense (16,945) (10,276)Other income, net 2,105 3,347Income before provision (benefit) for income taxes 5,590 3,790Income tax provision (benefit) 723 (1,456)Net income $ 4,867 $ 5,246Earnings per shareBasic $ 0.10 $ 0.10Diluted $ 0.10 $ 0.10Common shares and equivalents outstandingBasic weighted average shares 48,429,061 52,052,370Diluted weighted average shares 49,445,079 53,414,495Other comprehensive (loss) incomeForeign currency translation adjustment $ 3,259 $ (1,185)Unrealized (loss) gain on derivative instruments, net of tax (6,692) 4,095Total other comprehensive (loss) income (3,433) 2,910Comprehensive income $ 1,434 $ 8,156Blackbaud, Inc.Consolidated Statements of Cash Flows(Unaudited) Three months ended March 31,(dollars in thousands) 2025 2024Cash flows from operating activitiesNet income $ 4,867 $ 5,246Adjustments to reconcile net income to net cash provided by operating activities:Depreciation and amortization 21,647 30,095Provision for credit losses and sales returns 788 305Stock-based compensation expense 22,170 33,570Deferred taxes (221) (12,239)Amortization of deferred financing costs and discount 699 349Loss on disposition of businesses – 1,561Other non-cash adjustments (5,384) -Changes in operating assets and liabilities, net of acquisition and disposal of businesses:Accounts receivable 4,770 3,844Prepaid expenses and other assets (5,330) (3,265)Trade accounts payable (4,651) 23,086Accrued expenses and other liabilities (8,207) 7,912Deferred revenue (29,760) (25,845)Net cash provided by operating activities 1,388 64,619Cash flows from investing activitiesPurchase of property and equipment (688) (261)Capitalized software development costs (12,970) (13,070)Cash used in disposition of business (12,235) (1,179)Net cash used in investing activities (25,893) (14,510)Cash flows from financing activitiesProceeds from issuance of debt 216,200 339,800Payments on debt (85,523) (79,343)Employee taxes paid for withheld shares upon equity award settlement (37,948) (52,723)Change in due to customers (320,248) (336,578)Change in customer funds receivable (2,483) (3,197)Purchase of treasury stock (100,030) (262,596)Net cash used in financing activities (330,032) (394,637)Effect of exchange rate on cash, cash equivalents and restricted cash 1,668 (860)Net decrease in cash, cash equivalents and restricted cash (352,869) (345,388)Cash, cash equivalents and restricted cash, beginning of period 809,512 728,257Cash, cash equivalents and restricted cash, end of period $ 456,643 $ 382,869

The following table provides a reconciliation of cash and cash equivalents and restricted cash reported within the consolidated balance sheets that sum to the total of the same such amounts shown above in the consolidated statements of cash flows:

(dollars in thousands) March 31, December 31, 2025 2024Cash and cash equivalents $ 37,243 $ 67,628Restricted cash 419,400 741,884Total cash, cash equivalents and restricted cash in the statement of cash flows $ 456,643 $ 809,512Blackbaud, Inc.Reconciliation of GAAP to Non-GAAP Financial Measures(Unaudited)(dollars in thousands, except per share amounts) Three months ended March 31, 2025 2024GAAP Revenue $ 270,661 $ 279,250GAAP gross profit $ 155,846 $ 153,044GAAP gross margin 57.6% 54.8%Non-GAAP adjustments:Add: Stock-based compensation expense 2,698 3,774Add: Amortization of intangibles from business combinations 7,052 14,663Subtotal 9,750 18,437Non-GAAP gross profit $ 165,596 $ 171,481Non-GAAP gross margin 61.2% 61.4%GAAP income from operations $ 20,430 $ 10,719GAAP operating margin 7.5% 3.8%Non-GAAP adjustments:Add: Stock-based compensation expense 22,170 33,570Add: Amortization of intangibles from business combinations 7,586 15,567Add: Acquisition and disposition-related costs(1) 25,132 2,255Add: Security Incident-related costs(2) 2,180 10,323Subtotal 57,068 61,715Non-GAAP income from operations $ 77,498 $ 72,434Non-GAAP operating margin 28.6% 25.9%GAAP income before provision (benefit) for income taxes $ 5,590 $ 3,790GAAP net income $ 4,867 $ 5,246Shares used in computing GAAP diluted earnings per share 49,445,079 53,414,495GAAP diluted earnings per share $ 0.10 $ 0.10Non-GAAP adjustments:Add: GAAP income tax provision (benefit) 723 (1,456)Add: Total non-GAAP adjustments affecting income from operations 57,068 61,715Non-GAAP income before provision for income taxes 62,658 65,505Assumed non-GAAP income tax provision(3) 15,351 16,049Non-GAAP net income $ 47,307 $ 49,456Shares used in computing non-GAAP diluted earnings per share 49,445,079 53,414,495Non-GAAP diluted earnings per share $ 0.96 $ 0.93(1) Includes charges of $24.3 million incurred during the three months ended March 31, 2025 related to the release from our lease for office space in Washington, DC (which was acquired as part of our acquisition of EVERFI in December 2021).(2) Includes Security Incident-related costs incurred during the three months ended March 31, 2025 of $2.2 million, which included approximately $1.1 million in additional accruals of loss contingencies, and during the three months ended March 31, 2024 of $10.3 million, which included approximately $7.0 million in recorded liabilities for loss contingencies. Recorded expenses consisted primarily of payments to third-party service providers and consultants, including legal fees, as well as settlements of customer claims, negotiated settlements and accruals for certain loss contingencies. Not included in this adjustment were costs associated with enhancements to our cybersecurity program. As of March 31, 2025, we have recorded approximately $1.6 million in aggregate liabilities for loss contingencies based primarily on recent negotiations with certain plaintiffs and customers related to the Security Incident that we believe we can reasonably estimate. It is reasonably possible that our estimated or actual losses may change in the near term for those matters, but we believe that they are not reasonably likely, either separately or in the aggregate, to have a material adverse impact on our results of operations, cash flows or financial condition. There may be other Security Incident-related matters, which could, separately or in the aggregate, result in an adverse judgment, settlement, fine, penalty or other resolution, the amount, scope and timing of which we are currently unable to predict.(3) We apply a non-GAAP effective tax rate of 24.5% when calculating non-GAAP net income and non-GAAP diluted earnings per share.Blackbaud, Inc.Reconciliation of GAAP to Non-GAAP Financial Measures (continued)(Unaudited)(dollars in thousands) Three months ended March 31, 2025 2024GAAP revenue $ 270,661 $ 279,250GAAP revenue growth (3.1)%Less: Non-GAAP revenue from divested businesses(1) – (23,409)Non-GAAP organic revenue(2) $ 270,661 $ 255,841Non-GAAP organic revenue growth 5.8%Non-GAAP organic revenue(2) $ 270,661 $ 255,841Foreign currency impact on non-GAAP organic revenue(3) 298 -Non-GAAP organic revenue on constant currency basis(3) $ 270,959 $ 255,841Non-GAAP organic revenue growth on constant currency basis 5.9%GAAP recurring revenue $ 264,050 $ 271,518GAAP recurring revenue growth (2.8)%Less: Non-GAAP recurring revenue from divested businesses(1) – (22,054)Non-GAAP organic recurring revenue(2) $ 264,050 $ 249,464Non-GAAP organic recurring revenue growth 5.8%Non-GAAP organic recurring revenue(1) $ 264,050 $ 249,464Foreign currency impact on non-GAAP organic recurring revenue(3) 277 -Non-GAAP organic recurring revenue on constant currency basis(3) $ 264,327 $ 249,464Non-GAAP organic recurring revenue growth on constant currency basis 6.0%(1) Non-GAAP revenue from divested businesses excludes revenue associated with divested businesses in the prior period. The exclusion of the prior period revenue is to present the results of the divested business with the results of the combined company for the same period of time in both the prior and current periods.(2) Non-GAAP organic revenue and non-GAAP organic recurring revenue for the prior year periods presented herein may not agree to non-GAAP organic revenue and non-GAAP organic recurring revenue presented in the respective prior period quarterly financial information solely due to the manner in which non-GAAP organic revenue growth and non-GAAP organic recurring revenue growth are calculated.(3) To determine non-GAAP organic revenue growth and non-GAAP organic recurring revenue growth on a constant currency basis, revenues from entities reporting in foreign currencies were translated to U.S. Dollars using the comparable prior period's quarterly weighted average foreign currency exchange rates. The primary foreign currencies creating the impact are the Australian Dollar, British Pound, Canadian Dollar and Euro.Blackbaud, Inc.Reconciliation of GAAP to Non-GAAP Financial Measures (continued)(Unaudited)(dollars in thousands) Three months ended March 31, 2025 2024GAAP net income $ 4,867 $ 5,246Non-GAAP adjustments:Add: Interest, net 15,290 8,228Add: GAAP income tax provision (benefit) 723 (1,456)Add: Depreciation 2,975 3,075Add: Amortization of intangibles from business combinations 7,586 15,567Add: Amortization of software development costs(1) 11,872 12,090Subtotal 38,446 37,504Non-GAAP EBITDA $ 43,313 $ 42,750Non-GAAP EBITDA margin(2) 16.0%Non-GAAP adjustments:Add: Stock-based compensation expense $ 22,170 $ 33,570Add: Acquisition and disposition-related costs(3) 25,132 2,255Add: Security Incident-related costs(3) 2,180 10,323Subtotal 49,482 46,148Non-GAAP adjusted EBITDA $ 92,795 $ 88,898Non-GAAP adjusted EBITDA margin(4) 34.3%Rule of 40(5) 40.1%Non-GAAP adjusted EBITDA $ 92,795 $ 88,898Foreign currency impact on Non-GAAP adjusted EBITDA(6) 205 (415)Non-GAAP adjusted EBITDA on constant currency basis(6) $ 93,000 $ 88,483Non-GAAP adjusted EBITDA margin on constant currency basis 34.3%Rule of 40 on constant currency basis(7) 40.2%(1) Includes amortization expense related to software development costs, and amortization expense from capitalized cloud computing implementation costs.(2) Measured by GAAP revenue divided by non-GAAP EBITDA.(3) See additional details in the reconciliation of GAAP to Non-GAAP operating income above.(4) Measured by non-GAAP organic revenue divided by non-GAAP adjusted EBITDA.(5) Measured by non-GAAP organic revenue growth plus non-GAAP adjusted EBITDA margin. See Non-GAAP organic revenue growth table above.(6) To determine non-GAAP adjusted EBITDA on a constant currency basis, non-GAAP adjusted EBITDA from entities reporting in foreign currencies were translated to U.S. Dollars using the comparable prior period's quarterly weighted average foreign currency exchange rates. The primary foreign currencies creating the impact are the Australian Dollar, British Pound, Canadian Dollar and Euro.(7) Measured by non-GAAP organic revenue growth on constant currency basis plus non-GAAP adjusted EBITDA margin on constant currency basis.(dollars in thousands) Three months ended March 31, 2025 2024GAAP net cash provided by operating activities $ 1,388 $ 64,619GAAP operating cash flow margin 0.5% 23.1%Non-GAAP adjustments:Less: purchase of property and equipment (688) (261)Less: capitalized software development costs (12,970) (13,070)Non-GAAP free cash flow $ (12,270) $ 51,288Non-GAAP free cash flow margin (4.5)% 18.4%Non-GAAP adjustments:Add: Security Incident-related cash flows 852 2,028Non-GAAP adjusted free cash flow $ (11,418) $ 53,316Non-GAAP adjusted free cash flow margin (4.2)% 19.1%

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