Miller Children's & Women's Hospital, part of MemorialCare, was named a 2024 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey's annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. This marks the third consecutive year that Miller Children's & Women's Hospital has received this prestigious award.
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“This honor speaks to the remarkable dedication of our care teams, who go above and beyond to create a positive and compassionate environment for children and families,” says Heather Foster, vice president, Quality & Patient Safety, MemorialCare Long Beach Medical Center and Miller Children's & Women's Hospital. “Our ongoing commitment to patient-centered care remains at the heart of everything we do.”
As a winner of the Press Ganey HX Pinnacle of Excellence Award, Miller Children's & Women's ranks in the top 5% of healthcare providers in delivering patient experience. The award measures a hospital's patient experience based on performance on global survey measures such as likelihood to recommend, teamwork, and overall rating.
“Our focus is not only on treating the medical condition but also on creating an experience where patients and families feel supported and cared for,” says Graham Tse, M.D., chief medical officer, Miller Children's & Women's Hospital. “This recognition underscores the importance of compassion and collaboration in delivering high-quality care that makes a difference.”
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“Miller Children's & Women's demonstrates the transformative power of committing to patient-centered care and positive employee experiences that drive effective clinical outcomes,” says Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “By making the human experience a top priority, Miller Children's & Women's is setting a new standard for healthcare excellence. It is with great honor that we celebrate their outstanding achievements.”
About Miller Children's & Women's Hospital:Miller Children's & Women's Hospital is a part ofMemorialCare, a not-for-profit, integrated healthcare system. As one of only eight free-standing children's hospitals in California, Miller Children's & Women's is recognized by U.S. News & World Report as a “Best Children's Hospital” for pediatric pulmonology and lung surgery. Regionally, it ranks among the top 10 in the state – treating more than 14,000 children each year – and has become a regional pediatric destination for more than 65,000 children requiring specialized outpatient care through its Cherese Mari Laulhere Children's Village Outpatient Center and satellite centers in Torrance, Fountain Valley, and Irvine. With maternal-fetal medicine specialists and neonatologists available 24/7, Miller Children's & Women's cares for birthing people with high-risk pregnancies and premature infants all under one roof. Learn more millerchildrens.org.
About Press GaneyPress Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
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SOURCE Miller Children's & Women's Hospital
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